Our use of cookies

You log into the system using your Lancaster IT credentials.

There are no limits to what you can pay for using the Payment Portal.

Yes, you can make changes by following the instructions on each page, but once you submit from the payment details screen your payment will be fulfilled.

Should you have a problem after completing a payment, you would need to contact the Payment Portal Administrators. For further information see 'Contact Us'.

Your payment will normally show on your account within 10 minutes of confirmation of the payment.

We cannot accept liability if payment is refused or declined by your credit/debit card provider for any reason. Should this happen you will need to contact your card provider for details.

The card data you provide during a transaction is only used for that transaction and then disregarded. We shall abide by the principles of the Data Protection Act 1998 and ensure that the data is used for no other purposes and is not disclosed to any third party.

Refunds, if applicable, will only be made to the credit/debit card used for the original transaction.

Any general queries about your payment should be sent to creditcontrol@lancaster.ac.uk or telephone (01524) 592050 / 592051.

Paper receipts are only issued on request. Should you require one please contact cashiers@lancaster.ac.uk with the payment details.

All students may access their Financial account by logging in to the Lancaster Payment Portal.

The only other request of you is that you must accept our Terms and Conditions. This safeguards both of us and ensures a smooth and trouble-free buying experience.

Have you just entered your payment details and suddenly the transaction page has not loaded or your transaction declined? This could very well mean that the 3D Secure authentication has failed. This can happen due to a variety of reasons, for example: - You currently have a pop-up blocker installed which is restricting the additional 3D Secure page from opening. - Your bank is currently not enrolled in the 3D Secure authentication programme. - You have not registered on the 3D Secure authentication with your bank. - You may be overseas and your bank sends you a netcode SMS. If you are not using the same phone number then you will not receive this SMS.

3D Secure is a protocol designed to help reduce fraud by allowing card-issuing banks to authenticate their cardholders whilst shopping online. Most card schemes support 3D Secure with their own branded authentication protocols – for example, Visa Secure (formerly Verified by Visa), Mastercard Identity Check (formerly Mastercard SecureCode) and Safekey by American Express. Due to PSD2 (Payment Services Directive 2) regulations the use of 3D Secure became mandatory on 14th March 2022 for all ecommerce transactions. During the payment process you may be prompted by your card issuer to identify yourself to ensure you are the person making the transaction. You will either: - have created a 3D Secure password. - receive a one-time code via text message or some other method. - use your mobile banking App. - have a PINsentry card reader to generate a code. This information is not shared with us, it is between you and your card issuer.

If the 3D Secure authentication isn't working (possibly due to a connection failure or incorrect password) please try the following steps: Attempt the payment again. Make sure you are entering the correct password or SMS code. If you have not yet enrolled for 3D Secure, please contact your bank or card issuer for further advice. Disable your pop-up blocker for a few minutes. 3D Secure opens up in an additional window that is easily blocked by pop-up blockers. If it still doesn’t work or your bank is not enrolled on any 3D Secure programme, please get in touch with us. Email: creditcontrol@lancaster.ac.uk Tel: 01524 595242 / 592051 / 593316 If your 3D Secure verification fails, you will not be charged.