Our use of cookies

Introduction

The University's online payment system is provided by Lancaster University and its third party suppliers. These terms and conditions may be updated at various times and any changes will be effective immediately. Please ensure you are aware of the current terms.

It is important that you read these terms and conditions carefully before using the online payment facility. Using this online payment facility indicates that you accept these terms and conditions. Please do not use this online payment facility if you do not accept the terms and conditions.

Conditions

You warrant that in using the online payment facility you are authorised to use the debit or credit card for the payment or payments you are making.

International Visa and MasterCard cardholders may be able to pay in local currency depending on the payment service used and if made available by the card issuer. If dynamic currency conversion (DCC) is available the conversion rate will be notified to the cardholder at the point of sale.

Where the DCC option is not available or not chosen payment must be made in £ Sterling and if using an international card the card holder will rely on the conversion rate determined by the card issuer. The cardholder will be liable for any currency conversion costs or other charges that may be incurred in making the payment and shall not be deductible from any fees, charges or costs due to the University.

The University will not be responsible if a payment is either refused or declined by the card issuer for any reason. If the card issuer declines payment the University is under no obligation to bring this fact to the cardholder's attention or student/customers attention.

Payment by card using this online payment facility does not on its own indicate the existence of a contract or constitute an agreement between cardholder and the University or the student/customer and the University for the provision of the services. A contract will only come into being when separate conditions for the provision of a service have been fulfilled.

In no event will the University, its suppliers, or any other third parties mentioned on this site be liable (to the extent permitted by law) for any loss or damage (including without limitation, those resulting from lost profits, lost data or business interruption), arising from or in connection with your use, inability to use, or the results of use of this site, any websites linked to this site, or the materials or information contained at any or all such sites.

The University cannot accept liability for a payment not reaching the correct University account or department due to incorrect details being provided.

Refund Policy

Refund of student tuition fees are provided in accordance with the University Refund Policy: http://www.lancaster.ac.uk/student-based-services/money/fees/policies-and-procedures/

Refund of accommodation fees are provided in the terms and conditions defined in the accommodation handbook: https://accommodation.lancaster.ac.uk

Refunds are made back to the original source in compliance with banking and card scheme rules.

Security

All card payment details entered through the online payment gateways are secured by Thawte encryption.

The University will not be liable for any failure by the card holder making the payment to properly protect their details being seen by other persons or otherwise obtained by such persons during the online payment process or in respect of any omission to provide accurate information in the course of the online payment process.

All Online Payment Pathways are PCI DSS Compliant.

Payment Service Provider

The card holder will receive an e-mail either confirming that the payment has been authorised or declined by the card issuing bank..

The online card payments are not collected by the University directly but by the Payment Service Provider.

We aim to show all authorised card payments on the relevant systems by the following working day.

Data Protection

The term 'personal data' is as defined in the Data Protection Act 1998.

Please read the University's Privacy Policy for details of how the University will use information about you. By agreeing and accepting these terms and conditions you hereby agree and accept the terms of our Privacy Policy.

The Finance Department is committed to protecting your privacy and keeping you informed of how your information is used.

The University makes use of a third-party (WPM Education) to process online payments on its behalf. WPM Education is a third-party company which provides and hosts all Lancaster University Online Payment Pathways. The information you provide when using the Online Payment Pathways is stored within databases on WPM Education's servers, which are located within the UK. WPM Education holds this information solely for the purpose of allowing Lancaster University to run the Online Payment Pathways. WPM Education do not use your information or share it with any other organisations.

The student or third party making the payment is responsible for ensuring that all personal data provided to or held by the University and /or provided to the Payment Service Provider is clear and accurate. The University will not be liable for any losses suffered by the student/customer or third party making the payment as a result of inaccurate information being provided either to the University or the Payment Service Provider.

The University may use the personal information provided to it to contact the student/customer or third party making payment, to clarify or resolve any issues that arise in connection with any online payment made to the University, for fraud prevention or debt recovery. The University may also share this information with other organisations to fulfil these purposes.

Governing Law

These terms and conditions will be governed by and construed in accordance with English Law. The English Courts will have exclusive jurisdiction to deal with any dispute which may arise out of or in connection with any contract.

Definitions and Interpretations

The terms used in this agreement have the meanings set out below unless the context requires otherwise:

"Card issuer" means the institution which owns the debit or credit card you are using on the online instruction facility.

"Online payment facility" means the internet based payment system operated on behalf of the University.

"Student account" means the account operated and maintained by the University to record the fees, charges, fines or other debts owed to it by an individual student.

"The University" means Lancaster University, registered address: Bailrigg, Lancaster, LA1 4YW, England, UK.

"You" means the individual setting up an instruction using the online instruction facility.

Customer Support

Please contact the University's Online Payment Administration Team: webpayments@lancaster.ac.uk

VAT number: GB 604 6098 49

Lancaster University is an exempt charity